Managed service is an outsourcing practice for the responsibility of maintaining and anticipating needs for:
- processes and functions
- ostensibly for improved operations
- reduced budgetary expenditures
Managed IT Services are tasks conducted by a third party, often in the context of business IT services. A way to offload general tasks can be through managed services model to obtain the following:
- reduce costs
- improve service quality
- free internal teams to perform work specific to their business
The managed services model is called managed service provider or MSP.
What is MSP?
MSP is a third party that delivers the services. It manages and assumes responsibility for offering a defined set of business technology services to the clients, either as MSP or proactively determines that services are needed. Managed Service Provider is responsible for the functionality of the equipment or service handled under the SLA (Service Level Agreement). The SLA contains provisions for:
- Regular downtime
- Disaster recovery
- Technical support
- Help desk operations
Companies outsource the responsibility to maintain and anticipate the IT needs for:
- Range of processes and functions
- Cut expenses
- Streamline IT management
Managed IT services are useful for small and large businesses, and new and established companies. Here are a few of the benefits of using managed services:
- Cost savings. A lot of managed services are tied to variable cloud expenses. The service saves you money on staff and training. It is cheaper to engage with a managed service company compared to an in-house IT operation. The cost can be more predictable, which is very helpful for budgeting.
- Filling the skills gap. The managed services are good for a team with no time, experience, and skills internally to manage certain business functions on their own or select to focus efforts on other initiatives.
- Reliability. You can be worry-less about the outages because the MSP is responsible for keeping the service available at all times. IT support and Services are provided under the SLA, so it’s clear when to expect and what to expect on it. The in-house IT team frequently juggles multiple responsibilities, but MSP focuses on perfecting the specific service delivery. It means focusing on the security and health of the services, upgrades, and applying patches as needed.
MIS can range from general to specific, it depends on your needs. There are common services, including:
- Monitoring and maintenance of equipment
- IT systems management
- Remote monitoring and servers management
- Network monitoring
- Other support services
Many modern MSPs take a more proactive approach to management and maintenance, including:
- Predictive maintenance
- Patch management
The cloud-based managed services range from specific applications being delivered as SaaS (Software as a Service) to IaaS (Infrastructure as a Service) and PaaS (Platforms as a Service).
These services help businesses scale rapidly meeting increasing demand without associated IT infrastructure costs and datacenter